Backaxe

Delivery charges within the UK

Delivery is free within mainland UK.

Delivery charges outside the UK

If not in the UK please contact us via email or by telephone on +44 207 493 0033 for delivery charges. Payment will not be taken until your order is confirmed. We are open 7 days a week and reply to any queries within 24hrs. If ordering from the Channel Islands please contact us as these orders will be sent exempt from VAT.

If you are not entirely happy with your goods you may return them for a refund or exchange by notifying us within seven days of delivery. This does not apply to overseas deliveries.

Your custom is very important to us and we wish to make your purchases as trouble free as possible. We take great care in the processing and dispatch of orders. If for any reason you are not happy with our products please notify us and we will do our best to ensure the matter is resolved as quickly as possible.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.